Larger jurisdictions have until April 24 to comply with the Web Content Accessibility Guidelines, which means building accessibility into digital public services is no longer just a matter of best ...

Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

The Government Digital Service (GDS) has yet to achieve conformance with key national cyber security standards for its Gov.uk One Login digital identity system, nearly three years since security ...

The federal government is undergoing a transformative journey — one that reimagines how services are delivered, how operations are conducted, and how taxpayer dollars are spent. By embracing ...

As Canada accelerates its digital transformation, you’re witnessing a remarkable shift in how services are delivered across the nation. From government platforms to private sector innovations, this ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

The Future Governance Forum has called for a new blueprint to modernise and digitise local government, including a sector-wide workforce plan, de-risking innovation, targeted funding and creating a ...

As public services increasingly move online, access to a reliable smartphone is no longer optional. Phones now play a central role in how people manage healthcare, access government systems, and stay ...