Larger jurisdictions have until April 24 to comply with the Web Content Accessibility Guidelines, which means building accessibility into digital public services is no longer just a matter of best ...

The Government Digital Service (GDS) has yet to achieve conformance with key national cyber security standards for its Gov.uk One Login digital identity system, nearly three years since security ...

Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

The Internet has unquestionably become the foundational platform and point of engagement for public interactions with the government. That’s also increasingly true for most federal employees and ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...

The Future Governance Forum has called for a new blueprint to modernise and digitise local government, including a sector-wide workforce plan, de-risking innovation, targeted funding and creating a ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Digital government is a trust-based revolution. As global agencies embrace AI and cloud customer relationship management systems, they carry a responsibility to uphold ethics, transparency and ...