IT departments hoping to keep valued employees longer might try implementing a telework program that lets help desk support staff stay connected while also enabling better customer service.

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Wausau provides check processing and bill payment software to more than 800 financial institutions worldwide. To allow the firm’s 83 support staffers to work from home when needed, Nohelty switched to ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

And if your Help Desk staff can’t figure out that one e-mail reporting that e-mail is down (hey, wait a minute!) is the same issue as the last one on the same subject, you might as well fire the ...

For corporate IT managers, the start of the new year brings hope that budgets will grow, workloads will return to normal and the worst of the recession might be over. Down in the tech department ...