Intercom is taking an unusual gamble for a legacy software company: building its own AI model. The 15-year-old massive customer service platform announced Fin Apex 1.0 on Thursday, a small, ...

Intercom considers itself the "next-generation Salesforce," offering a digital take on a timeless problem: improving businesses' interactions with potential or existing customers. McCabe and the rest ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More It seems that everyone’s advice on how to get started in digital ...

Since Amazon first enabled voice calling and messaging between its Echo-branded smart speakers, it’s also added various ways Alexa users can communicate with one another using their Echo speakers, be ...