Capitalizing on Avaya’s voice heritage, Avaya Nexus supports cloud and on-prem deployments for organizations that can’t miss ...

MIT and Celigo released a report that shows the link between tools that manage unruly data and success in AI adoption.

While employees are aiming for more productivity, off-books use of AI could lead to data leaks, compliance violations and ...

While agentic AI can do a lot, there still needs to be a human in the mix to make sure it's all being done correctly, tech ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

Outdated, duplicated, or misplaced data blocks agentic AI. Enterprises must inventory, grade and ensure real-time data access ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...